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PRIVACY POLICY

The Garden Cellars are firmly committed to privacy in accordance with the Guidelines issued by the Australian Privacy Commissioner. This statement discloses our information gathering and dissemination practices for this site. If you are submitting personal information over the internet which you wish to remain private, please note that, while all attempts are made to secure information transmitted to this site, there is a possibility that information you submit could be observed by a third party while in transit. Information logged When you visit this site, our server logs information that is provided by your browser. This information is used to create summary statistics which allow us to assess the number of visitors to the different sections of our site, discover what information is most and least used, determine technical design specifications, and help us make our site more useful to visitors. The information logged is as follows: the type of browser you are using; the date and time of your visit; your top level domain name (for example .com, .gov, .au, .uk etc); the address of the referring site; your server’s IP address (a number which is unique to the machine through which you are connected to the Internet: usually one of your service provider’s machines). the address of the pages accessed and any documents downloaded. No attempt will be made to identify users or their browsing activities, unless disclosure is required by law or due to a mandatory requirement of a Court, Governmental Agency or Regulatory Authority. We use the information only for statistical analysis or systems administration purposes. Electronic mail addresses (Email) We will only record your e-mail address if you send us an email message. It will only be used for the purpose for which you provide it, and will not be added to a mailing list unless you request that this be done. We will not disclose it without your consent. Subscription and Feedback Forms Some pages of this web site provide the facility for users to fill out an online form for the purpose of subscribing to a special service or to provide us with feedback about our website. We will ask you to provide only enough personal information to fulfil that purpose. We will record it to facilitate follow up and for statistical analysis. Only authorised The Garden Cellars staff will have access to this information. Cookies A cookie is an electronic token that is passed to your browser and your browser passes it back to the server whenever a page is sent to you. Cookies are used on our site. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number. Two types of cookies are used on this website: Session Cookies: which are temporary cookies that remain in the cookie file of your browser until you leave the site. Session Cookies are used as follows: To allow you to carry information across pages of our site and avoid having to re-enter information. To allow you to maintain a shopping basket Within registration to allow you to access stored information Persistent cookies: which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie). Persistent Cookies are used as follows: To help us recognise you as a unique visitor (just a number) when you return to our website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly. To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way. Cookies can help a website to arrange content to match your preferred interests more quickly. Most major websites use cookies. Cookies cannot be used by themselves to identify you. How we use Cookies on our Site and what Information we collect We do use cookies on our site as they are an integrated and necessary component of our shopping cart software order process. Further to this, we also utilise real-time web tracking to collect and analyze traffic on our site. This information helps us understand customer interests and helps us improve our website. A cookie is used to store small amounts of information. This information is collected for traffic analysis only. The cookie does not contain personal details. We do not sell, give, or trade the statistics they store to any 3rd parties for data-mining or marketing purposes. Disabling/Enabling Cookies You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled. If you do experience any problems on our site please contact us. Links to External / Third Party Sites This site contains links to external/third party websites for the convenience of our visitors. However, The Garden Cellars, independently nor jointly have any knowledge of, nor control over, the privacy practices of these web sites and has no knowledge of whether cookies or other tracking devices are used on linked sites. You visit these websites at your own discretion. Pricing All pricing is subject to change. For all prices, products and offers, The Garden Cellars reserve the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances.

SHIPPING POLICY

FREQUENTLY ASKED QUESTIONS REGARDING SHIPPING! How long does it take to process an order? Please allow 2-3 days for your order to be processed for shipping. We try to process orders on the same day, however this is not always achievable. How long will it take to ship? In stock items are processed in 2-3 days, and then take 1-7 days to ship. Delivery can take up to 10 days after posting using Australia Post. How much is shipping? Charge Flat Rate Shipping of $18.00 to NSW, QLD & VIC. Charge Flat Rate Shipping $25 to all other parts of Australia. All shipping and taxes are indicated once you complete checkout after entering your shipping address. You may write in to us for any further query or concern at “sales@gardencellars.com.au”.

REFUND POLICY

Our Returns Policy includes the rights you have under the Australian Consumer Law Your rights under the Australian Consumer Law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If in the event your purchase is faulty, damaged, wrongly described or breaches a consumer guarantee we will cheerfully refund your money or exchange the product upon presentation of your proof of purchase. If your purchase incurred a delivery fee, then we will cover the cost of delivery for the return if The Garden Cellars is at fault. That is, if the wrong product is delivered, there is a fault with the product (including any damage caused in transit) or The Garden Cellars has breached a consumer guarantee. In all other circumstances, including change of mind, the delivery charge will be deducted from the refund to the customer. Please note that second hand, vintage or old bottles are not covered by this refund policy. These bottles are sold on an “as is” basis. This means you accept the old, vintage or second-hand bottle will be used or worn and some ullage most likely will occur over time. We cannot accept returns or refunds for bottles that are described with the condition “Second Hand”, “Vintage” or “New Old Stock”. The fastest way to obtain a refund or exchange is to visit our Cellar Door located at Shop 21, Hunter Valley Gardens, Broke Rd Pokolbin NSW 2320 . If visiting our Cellar Door is not convenient for you then the product can be returned by post, please allow 2-3 business days for your refund to be processed after the product has been received at the Cellar Door. Proof of purchase must be provided to obtain a refund/exchange and the product must be in a saleable condition. Saleable condition is defined as: Within its use by or best before date. The packaging is not damaged and in original condition. Bottle seals are not broken or damaged. No heat damage (beer, red wine etc). Pack sizes are retained. You agree that you cannot change or cancel an order after it has been placed. You may check your order status in your online account. If the order status is ‘Processing’, please contact the The Garden Cellars to confirm whether there might still be time for us to agree to you changing or cancelling your order. Every attempt will be made to accommodate your request, however, unfortunately, no guarantee can be given once an order has been placed. If we agree to you changing or cancelling your order after it has been placed, we may do so subject to you providing proof of purchase, to the ordered products being in their original condition and packaging and to you agree to pay an amount we request on account of our reasonable costs of processing the change or cancellation. If your order has already been processed, you may still be able to return your order, which can be done easily through visiting The Garden Cellars store or via Australia Post. If a return is authorised at our cost please use our reply paid service to return the goods at your local Post Office. Please review our Cellar Doors operating hours before calling or visiting as the hours may vary depending on the day of the week and the time of year.